Customer Service

 

Customer service covers a wide range of activities including providing assistance, support, information, and answers for your customers to a variety of questions and enquiries. If you have a centralised telephone number or set of telephone numbers that people use to call your business for general to specific enquiries and support, this service can help you. Although generally customer service is done using inbound calls, it can also be used with outbound calls.  Examples of outbound customer service include follow-up on orders, confirmation of receipt of a product or service, quality surveys with your customers, and more.