There are many considerations when thinking about contact centre outsourcing, whether your facility is an inbound call centre or an outbound telemarketing centre. Market research has shown time and time again that the most important consideration when thinking about Contact centre outsourcing is first call resolution for your customers.
After all, who wants to wait in an Interactive Voice Response (IVR) queue only to finally get to speak to a human and that person cannot provide the customer care service that is expected?
No job is too big or small, if you want to lift and shift your call centre to another suburb or another country, FooBoo can help. We partner with some of the biggest BPO providers on the planet to make sure that you get the end result that you have planned for.
If your challenge is standardisation of processes, or centralisation and consolidation of your help desk or contact centre then we can help you through the minefield of people, processes and technology.
Whatever your project requirements be they Telephone Answering Services, Appointment Setting or Appointment Management, lead generation, Telephone Answering, Order taking, Market Research, Information Services, Telemarketing or Customer Service, FooBoo can help you either in Australia or in Asia. FooBoo can help you with Short term & long-term projects and provide dedicated resources to match your needs. Our Directors have years of experience helping companies re-engineer their facilities.